ABSTRACT: The United States and Canada face tremendous capital outlays to repair and replace aging municipal and utility infrastructure. Technology is required to better manage the complex decision making process for maintenance, operational and capital investments and resource allocation. This study conducted in 2012 comprises a comparative review of the major computerized maintenance management and infrastructure asset management systems used by municipal governments and water and wastewater utilities in the United States and Canada. The objective of this study is to provide municipal elected officials, public works directors, infrastructure asset managers, maintenance managers, information technology managers, finance directors and procurement staff an overview of municipal maintenance management and infrastructure asset management software in a comparative format in preparation for a request for qualifications or proposals. The comparative criteria includes software costs, vendor services, support, specialization, work orders, inventory control, licensing and permitting, condition assessment, risk management, asset inventory, GIS mapping, Esri GIS integration, 311 systems, mobile devices, Esri GIS ROI and future industry trends. The comparative analysis of core maintenance management and infrastructure asset management functions was completed for the following 14 software systems in alphabetic order: Accela, Agile Assets, Azteca System’s Cityworks, Cartegraph, Cityview, Energov, IBM’s Maximo, Infor/Hansen, Lucity/GBA, Maintenance Connection, Novotx’s Elements, Oracle, Pubworks and Vueworks. 

Read the Municipal Sewer & Water Magazine story on "A Comparative Review of Municipal Work Order Systems"